Fynqelor™ Business Details
Our business identity and official contact information are provided below for customer reference.
Shipping & Delivery
From checkout to arrival, this policy explains how Fynqelor™ orders are processed, dispatched, tracked, and supported. Please review the information below before placing an order.
Processing Time & Shipping Charges
After an order is submitted, it enters our order preparation process. Processing includes order review, applicable checks, and preparation for dispatch.
Standard Processing
Please allow 2–4 business days for order processing before dispatch. Processing time is separate from the estimated delivery period listed below.
Peak Shopping Periods
During major holidays, promotional events, or other high-volume periods, preparation may take up to 5 business days.
Shipping Fee
The standard shipping fee is $5.99 per order. Any different charge or shipping option displayed at checkout will apply to that order.
Business days generally exclude weekends and applicable public holidays. An order confirmation does not mean that the package has already been dispatched.
Estimated Delivery Times
Transit time depends on the destination, carrier route, customs processing where applicable, and local delivery conditions. The following estimates begin after dispatch and are not guaranteed delivery dates.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 business days |
| Canada, United Kingdom & Australia | 11–16 business days |
| Other international destinations | 15–20 business days |
What May Affect Delivery?
- Destination and local carrier schedules.
- Customs inspection or import processing.
- Public holidays, severe weather, or service disruptions.
- Incorrect or incomplete shipping information.
If a delivery appears to be delayed beyond the expected timeframe, contact us with your order number so we can review the available tracking information.
Tracking Your Package
When your order has been dispatched and tracking details are available, we will send a shipping confirmation email with the applicable tracking number.
Look for the Shipping Email
Check the inbox used when placing your order, including your spam or promotions folder.
Allow Time for Tracking to Update
Tracking information may take 1–3 business days after label creation to show its first scan or movement.
Contact Us if Updates Remain Unavailable
If the tracking status remains unchanged for an extended period, email our support team with your order number and tracking reference.
Customs Duties & Import Taxes
International shipments may be subject to import duties, customs fees, or taxes imposed by the destination country. These charges and the applicable collection procedures vary by location.
Customer Responsibility
Unless checkout or the applicable order terms expressly state otherwise, import duties, taxes, and customs charges assessed by the destination authorities are the customer's responsibility.
Customs Processing
Customs inspections and clearance requirements may affect delivery timing. We cannot control the decisions or processing schedules of customs authorities.
If you are unsure about potential import charges, please check the rules of your destination country before ordering.
Order Changes & Cancellations
We aim to prepare orders promptly. If you need to request a cancellation or correct a shipping address, contact us as soon as possible.
Request Window
Please email service@fynqelor.com within 12 hours of placing your order. Include your order number and the change you are requesting.
Processing Status
Requests are not automatically approved. If an order has already entered fulfillment or dispatch, changes or cancellation may no longer be possible.
If a request cannot be completed, our team will explain the available next steps under the applicable order and refund policies.
Lost, Damaged, or Missing Packages
Packages Arriving Damaged
If your parcel or product arrives visibly damaged, contact us within 72 hours of delivery. Include your order number, clear photos of the outer packaging, shipping label, and affected product.
We will review the information and explain the available resolution. A replacement at no additional charge may be arranged where the damage is confirmed and the request qualifies under the applicable policy.
Packages Reported Lost in Transit
If tracking indicates a prolonged delay or the carrier confirms that a shipment is lost, contact our support team. We will review the shipment status and explain the appropriate next steps.
Where a shipment is confirmed lost and the claim qualifies, we will arrange a replacement at no additional charge or another applicable resolution.
Please retain the packaging and any relevant delivery evidence until the issue has been reviewed. Resolution options depend on the circumstances and applicable law.
We're Here to Help
For questions about processing, tracking, delivery delays, damaged products, or missing packages, contact our support team with your order details.
Email: service@fynqelor.com
Phone: +86 15676897729
Business Hours: 24 hours a day, 7 days a week